Business Assist

What is the true meaning of customer service? How many times have you been told

“The customer is always right”?

I know what your thinking, – great another person telling me to be nice to my customers – right?

WRONG! I have decided to focus my blog in 2007 on one theme – Customer Service. This topic has so many areas that we can focus on. I hope you will join me in looking at customer service in all aspects, all types of business, and all of life this year.

Let’s re-introduce the true meaning of CUSTOMER SERVICE in 2007 together one day at a time!

Customer service is the provision of service to customers before, during and after a purchase.

Its importance varies by product, industry and customer. As an example, an expert customer might require less pre-purchase service (i.e., advice) than a novice customer. In many cases, customer service is more important if the purchase relates to a service as opposed to a product”.

Customer service may be provided by a person (e.g., sales and service representative), or by automated means called self-service. Examples of self service are Internet sites.

*from Wilkipedia Dictionary at

http://en.wikipedia.org/wiki/Customer_service